Shipping Info

WHAT DO YOU CHARGE FOR SHIPPING?

  • Shipping is free on all orders within the US!

  • Shipping outside the U.S. is an additional fee. Rates are calculated by our carriers, DHL and UPS, and you may select from the delivery speed options presented at checkout. 

  • Expedited shipping options are coming soon.

ARE RETURNS FREE?

  • No, but close! There is a $5 fee for returns within the U.S. Start your return here.
  • International orders are final sale and not eligible for return. 
  • Shipping costs are non-refundable for all orders.

WHERE CAN I RECEIVE MY ORDER? 

It can be sent to an address selected by you (home, work, etc.).

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are processed within 1 to 2 business days, and standard deliveries take 2 to 7 business days.*

CAN I TRACK MY ORDER?

Yes. Click on the tracking number in your Shipping email!

WHAT IS THE HOME DELIVERY PROCESS?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery. Orders are typically shipped USPS Priority Mail or USPS First Class.

WHAT SHOULD I DO IF I DON'T RECEIVE MY ORDER?

If your order has been shipped and the tracking details state that your package has been delivered to the address provided on the order, please note, we will not be responsible for lost or stolen packages. We recommend contacting the courier directly to obtain further information regarding your package and/or to initiate a claim.

MY ITEM IS LOST IN THE MAIL, WHAT DO I DO?

After your order is picked up from our fulfillment center by the carrier, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. We are not responsible for items that are lost or damaged during shipping. Please contact the relevant carrier for support.

WHAT IF MY PACKAGE WAS RETURNED TO SENDER?

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent again and you will not be refunded any original shipping charges. You are also responsible for your order if you enter the wrong shipping address, or do not have access to the shipping address by the time the order is delivered. Please email us immediately if you enter information incorrectly, and we will do our best to update your order if it has not been shipped yet. Please note, it can take up to two business days for our Customer Service team to receive your request, and your order may be shipped before then. 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON MY ORDER?

You will be responsible for paying all import duties, customs and taxes due upon delivery. Please be aware that we do not have control over any duties, customs and taxes, so there is no way for us to lower or eliminate them. We also can not tell you what the cost will be as these charges can vary according to country. Please contact your local customs office to find out more information if you are unsure of the charges.